Billing

Cancellation and refunds

Effective 17 October 2026

This policy covers Chatloaf software subscriptions sold by Soulful. It does not govern charges billed directly by Meta or another service provider.

Before you subscribe

Paid checkout is available only when enabled in Billing. Review the plan, price, currency, billing frequency and applicable taxes before authorizing payment. A trial does not automatically become a paid subscription without your authorization.

Stop automatic renewal

Open Billing in the live workspace where you subscribed. Use the subscription management or cancellation action to stop the next renewal. For an active paid period, cancellation normally takes effect at its end. If you cannot access Billing or a provider confirmation is pending, email [email protected] with the workspace and invoice reference so we can check the provider's actual status.

Cancelling renewal does not automatically refund the current paid period or delete your workspace. Nothing in this policy limits refund or other rights that apply under law or a separately agreed written contract.

Refund requests and billing errors

Send a refund or billing-error request to [email protected]. Include your workspace name, invoice reference, payment date and the reason. We review the payment and service facts, applicable law and your commercial agreement, and communicate the outcome by email. Do not send full card details or verification codes.

When a refund is approved, it is initiated through the original payment provider to the original payment method where supported. We confirm when it has been initiated. The provider and your bank determine when it appears in your account; an initiation message is not proof of bank settlement.

Meta and other provider charges

Your business pays Meta directly for WhatsApp usage. Chatloaf cannot cancel or refund a Meta charge. Raise those billing questions with Meta through your own business account. Cancelling Chatloaf does not by itself cancel other services you authorized.

Digital service

Chatloaf is delivered online. No physical product is shipped. Software access is provided after account, payment and any required provider verification are confirmed.