Terms

Service terms

Effective 17 October 2026

Chatloaf is operated by Soulful, B9, C223, Street 15, Chhatarpur Enclave Phase 2, New Delhi, India 110074. Contact [email protected] about your service or these terms.

Your account and workspace

You must be authorized to act for the business you register. Confirm your account email, protect your credentials and review the roles of invited team members. Your business is responsible for the people it authorizes and the customer information it supplies.

Service and trials

Only features enabled for your workspace and included in your selected plan form part of your service. A sandbox lets you explore without sending live WhatsApp messages. Live messaging requires a connected, eligible Meta account and completion of the account and payment setup shown in the product.

Where the commercial trial is enabled, it lasts 14 days from organization creation. Creating another workspace does not reset it. No automatic software subscription charge occurs unless you choose and authorize a paid subscription. Features may change as the service develops. No service-level or availability guarantee applies unless separately agreed in writing.

Subscriptions, payment and renewal

Paid plans are offered only when checkout is available in Billing. Before authorizing payment, review the plan, currency, billing frequency, usage limits and applicable taxes shown at checkout. A Chatloaf software subscription applies to the live workspace selected when subscribing.

Monthly subscriptions renew according to the schedule you authorize with the payment provider until cancelled or that schedule ends. Manage your subscription through Billing. We do not receive your full card details. Access to paid activity may be restricted if a subscription expires, is cancelled, is paused or remains unpaid. A past-due payment has a three-day grace period; initial payment authorization alone does not activate a paid plan.

See cancellation and refunds for how to stop renewal, report a billing error or request a refund. Cancellation does not delete your workspace. Payment-provider and bank processing can affect when a cancellation or refund is confirmed.

WhatsApp and other third-party services

Chatloaf is a Meta Tech Provider. Your business adds its own payment method in WhatsApp Manager and pays Meta directly for WhatsApp usage. Those charges are separate from your Chatloaf subscription. Chatloaf does not extend a Meta credit line. Meta's invoice determines Meta charges; estimates shown in Chatloaf are not a replacement for that invoice.

Meta controls WhatsApp eligibility, templates, messaging limits, restrictions and delivery. An official business badge or a particular delivery or sales result is not guaranteed. Optional third-party integrations are governed by their applicable terms and the permissions you grant.

Acceptable use and customer permissions

Use Chatloaf for lawful business purposes with the rights, notices and customer permissions needed for the data and messages you process. Follow Meta's WhatsApp Business policies. Do not send spam, misleading or prohibited content, bypass opt-outs, interfere with the service or access another business's workspace without authorization.

Business data and privacy

Your business retains its rights in the customer information and content it provides. Soulful processes that information to provide, secure and support Chatloaf as described in the privacy notice. A person contacting one of our business customers should normally contact that business first about its messages or customer records.

Suspension, ending access and changes

We may restrict access to protect the service, comply with law, address unpaid subscriptions or respond to misuse. Request workspace closure, export or deletion through the deletion instructions. Closing a Meta connection, cancelling software billing and deleting workspace data are separate actions.

We will communicate material service or terms changes to registered businesses. Changes to an existing paid commercial agreement take effect according to that agreement and applicable law. Nothing in these terms removes rights or remedies that applicable law does not permit us to exclude.

Support

For account, billing or service questions, email [email protected]. Include your workspace name and the relevant invoice or request reference. Never send passwords, verification codes, API secrets or full payment-card details.